Take-away food
Posted by: nec
3rd Jun 2011 03:25am
Rachel
- 15th Jun 2011 09:57pm
Well Jade, that's another story!! I did complain. Firstly I went to the website which was very strange as it had no direct way of making a customer complaint. After an hour of searching the internet I found a link I thought might work so I sent an email of to USA head office outlining my problem. In the complaint I had to state what country I was from so this made me think I would never hear from them again.
Alas, yesterday I received an email saying my complaint had been registered and it was labelled feedback number...BLAH< BLAH< BLAH!!! and that was it. No sorry or anything like that. What a waste of time I thought.
But wait, there's more, today was my day off and I would usually sleep in but I was woke by an early morning phone call!!!! Lo and behold the franchisee owner of the actual take away restaurant I had visited.
He said "I bet you thought you wouldn't be contacted!" He had that right! I then had an early morning converstation of my problem and he thanked me for bringing it to his attention.
He was happy because he said that particular store had been losing profits and he couldn't figure out why. Well now he knew!!! I mustn't have been the only upset customer.
Needless to say he went away with valuable information about his business and I was up super dooper early on my day off!
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