FAQ How do I become a member of Caféstudy?
To become a member of Caféstudy click on ‘become a member’ on our home page.
I can't log in
I can’t access website page/survey
You can retrieve your log in details by clicking on ‘problem?’. An email will then be sent to you with your log in details.
You may have previously unsubscribed, in which case email firstname.lastname@example.org
to reactivate your account.
It won’t let me register
This may be due to the Internet connection or server being down. Please try again later. If it continues please email email@example.com
How do I update my mobile number?
If you are having issues registering, please check all fields are filled in correctly. If you continue to have problems, please contact firstname.lastname@example.org
How do I register for mobile surveys?
This information is unique to you and as such cannot be changed by the member. Please email email@example.com
with your change of number.
Log in to your account, click on 'profile' and put in your mobile number and click on 'yes' to 'Do you wish to sign up to mobile polls?' You need a smart phone to be able to complete mobile surveys.
Do mobile surveys cost?
Please check with your telco as to whether you have data charges. The payment we provide for completing a mobile survey covers the telco data charge plus a reward for completing. This only applies to mobile surveys completed in Australia.
How do I update my profile?
To update your profile, please log in to your account and click on ‘profile’.
How do I change my profile details?
To change your profile, please log in to your account and click on ‘profile’.
How do I redeem?
Firstly log in to your account to see how many points you have. If you have over 200 points you may redeem. Just click on ‘Redeem now!’ and follow the instructions.
How do I change my password?
Log in to your account and click on ‘password’ and follow the instructions.
How do I earn points/how many points can I earn?
You can earn points by completing surveys, forums or mobile polls that you are invited to. These can be identified by the introduction as they will always state the number of points that you can receive. You receive 2 points for any survey /forum/poll that you are screened from. Each completed survey will be worth anything between 10 and 50 points. Forums are worth between 10 and 500 points depending on the number of topics and if all topics are completed.
When can I redeem?
You can redeem once you have a minimum of 200 points. You can then redeem in multiples of 100. 200 points equals $20 AUD/NZD, 300 points $30 AUD/NZD and so on.
We always welcome feedback and enquiries regarding our service. Please feel free to use any of the methods below to contact us.
||+61 2 9098 6900
Caféstudy is owned and operated by: Edentify Pty Ltd
Shop 4, 264-270 Lawrence Hargrave Drive, Thirroul, NSW 2515